General terms and conditions of use and sale of the Bordeaux Wine School website
For users
(LAST UPDATED ON 29/09/2023)


The Conseil Interprofessionnel du Vin de Bordeaux (Bordeaux Wine Council - “CIVB”) is an organization created by the Law of 18 August 1948 amended by Decree 2016-915 of 4 July 2016. Among its activities, le CIVB manages the Ecole du Vin de Bordeaux (Bordeaux Wine School - “BWS”).

In order to promote the BWS and the diversity of Bordeaux wines, the CIVB operates a website available at the (the “Website”), for (i) booking training programs taught by BWS partners, (ii) organizing training programs taught by accredited professionals and (iii) purchasing products related to the BWS and Bordeaux wines.

Training Programs available on the Website are taught by BWS partners and accredited Third Party Tutors.

Use of the Website is restricted to persons aged 18 and over. In this regard, each User must certify, before accessing the Website, that they have reached the legal age to consume alcoholic beverages prescribed by current legislation in their country of residence.

Article 1: Definitions

The following definitions are applicable to the present general terms and conditions of use and sale (the “T&Cs”):

  • Beneficiary: any person who has received a gift card for a Training Program from a Member.
  • CIVB : Conseil Interprofessionnel du Vin de Bordeaux (“CIVB” - Bordeaux Wine Council), Website operator.
  • Orders : all purchases of Product(s), Training Program(s) and/or gift card(s) made on the Website.
  • Account : a Personal space created by the Member.
  • Delivery Time : the period between the date the order is approved and the delivery of the Order to the Member or Beneficiary.
  • E-Shop : the section of the Website where the CIVB offers various products for sale relating to Bordeaux wines
  • BWS : Ecole du Vin de Bordeaux (Bordeaux Wine School - BWS).
  • Accredited Tutor(s): self-employed worker(s), operating legally in France or abroad, qualified by the Website who offer one or several Third Party Training Programs to Members via the Website.
  • BWS Tutor(s): a partner tutor of the BWS, selected by the CIVB to teach one or several BWS Training Programs.
  • Training Program(s): refers jointly to the BWS Training Programs and Third Party Training Programs available on the website, which Members may sign up to.
  • BWS Training Program(s): training Program(s) taught by BWS Tutors(s) under the BWS brand, which Members may sign up to.
  • Delivery Charges: costs incurred by the CIVB for transporting a Product to the delivery address indicated by the Member.
  • elivery: the shipment of a Product or gift card to the Member.
  • Member: the website user who has created an account on the Website.
  • Delivery Methods: all delivery methods for Products and gift cards, available on the Website at the time the order is placed.
  • Price: the unit value of a Product, Training Program, or gift card including all taxes, excluding Delivery Charges
  • Final Price: price including the Delivery Charges (where appropriate).
  • Product: all articles available for sale on the E-Shop (promotional items related to Bordeaux wines, gift cards).
  • Site: site which can be accessed via the following URL, managed by the CIVB.
  • User: any person who visits the Website, whether they are a Member or simply a Website visitor.

Article 2: Purpose and scope of the T&Cs

The CIVB manages the Website permitting the reservation of Training Programs related to Bordeaux wines and the purchase of products promoting the diversity of Bordeaux wines.

The purpose of these T&Cs is to define the terms of access to and use of the Website, as well as the respective rights and obligations of the Users and the CIVB.

The present T&Cs are applicable to all sales of Products and/or Training Programs and/or gift cards made via the Website.
Before confirming the creation of their Account, the User must read the T&Cs and confirm their consent by clicking on “Accept”. The validation of the creation of an Account therefore constitutes acceptance without restriction or reserve of these T&Cs.

Article 3: Implementation, duration and modifications of the T&Cs

3.1 Implementation and duration of the T&Cs

The T&Cs are agreed for an indefinite period, and are applicable as soon as they are accepted by the User.
The User and the CIVB may terminate the T&Cs, without notice or compensation, by sending an email to
The termination of the T&Cs shall take effect immediately subject to full and complete compliance with the commitments previously made, particularly the payment of the Training Programs, Products, or gift cards ordered. Upon termination of the T&Cs, the Member User will no longer be able to access their Account.

3.2 Modifications of the T&Cs

To improve performance and quality, the CIVB continues to develop the Website’s features and settings.
The CIVB reserves the right to unilaterally modify the present T&Cs concerning the technical aspects of the Website, provided that there is no increase in price or deterioration in quality and that the features determining the User’s commitment are included in the T&Cs.

With regard to other modifications to the T&Cs, the CIVB must inform the User, by any means necessary, at least one week before they come into effect.
The changes will be considered to have been read and accepted unless they are otherwise objected by the User within this period. In the event of an objection or refusal of the modifications, the T&Cs shall immediately be terminated and the User will no longer be able to use the Website, except for the purpose of fulfilling the commitments previously made, particularly the payment of Products ordered and the completion of the scheduled Training Program.

Article 4: Creating a User Account

To register for the Training Program and/or make a purchase on the E-Shop, the User must first create an Account.
The User must be of legal age to create a User Account. The legal age refers to that prescribed by current legislation in the User’s country of residence.
Before logging into their account, Users will be asked to provide the necessary information to create an account, particularly relating to their legal status.
The User undertakes to provide all mandatory information and guarantees that all information provided in the registration form is accurate and is not misleading or ambiguous. Incomplete applications will not be validated.

The User undertakes to update the information contained in their Account in the event of any changes to their circumstances.
When creating their User Account, the User will be asked to choose an email address that will serve as a user name and password that will enable them to log in.
Before completing their Account registration, the User will be asked to accept the T&Cs. The User will be offered the choice to accept or refuse the T&Cs.
Once they have accepted the terms and conditions, the User will receive an email confirming the creation of their Account.

Article 5: Ordering Products and/or gift cards and/or booking Training Programs

5.1. Booking BWS Training Programs

BWS Training Programs are accessible only to persons who have reached the legal age to consume alcoholic beverages prescribed by current legislation in their country of residence.
Once they have selected the BWS Training Program of their choice on the Website, the Member will be asked to log in. The Member will then be asked to indicate whether or not they benefit from a preferential rate.
After accepting the T&Cs, they will be able to validate their Order and proceed to payment.
The CIVB undertakes to honour the Order within the limit of the number of places available. The CIVB will inform the Member in the event that there are not enough places available.
Once their booking has been validated, a confirmation email will be sent to the address the Member entered when creating their Account.

5.2 Ordering gift cards

The Member must select the “Gifts” tab on the Website, then choose the Training Program they wish to offer as a gift card to the Beneficiary.
The Member is then asked to enter the number of gift cards they would like to buy.
The Member will be offered the choice whether to send a free e-gift card or a gift card by post. Sending a gift card by post will incur delivery costs. The Member then proceeds to pay the Final Price of the gift card(s).
Once the Order has been validated, the Member will receive an order confirmation by email. The Member will also receive the gift card (e-gift card or paper version), which they will be able to send to the Beneficiary.

Article 6: Right of withdrawal

The Member has the right to a withdrawal period lasting fourteen (14) days, starting from the confirmation of their order.
This right of withdrawal can be exercised by sending an email to:
The Member will be reimbursed within fourteen (14) days following the exercise of this right.
All online course bookings are firm and final. Online courses cannot be postponed or reimbursed.

Article 7: Terms of payment

7.1 Terms of payment for Products, Training Programs and gift cards

The Prices of Products, EVB Training Programs and gift cards sold on the Website are indicated per item and reference or per service and reference.
At the time the Order is confirmed, the price to be paid is the Final Price.
Members may pay the Final Price by using one of the following payment methods:

  • For Members living in France: bank card
  • For members living outside of France: bank card

The Member therefore confirms that they are the holder of the bank card to be debited and that their name is the same as the one that appears on the bank card. The Member will be asked to enter the sixteen digits on the bank card and the expiration date, as well as the security code, where applicable.
In the event that it is impossible to debit the Final Price, the Order will be cancelled and the sale will automatically be terminated.
By submitting their bank card information, the Member authorizes the CIVB to debit their bank card for the amount corresponding to the Final Price.

Article 8: Use of promotional codes and gift cards

To book a Training Program offered as a gift card, the Beneficiary is invited to go to the Website. They should then go to the “Tasting workshops” section of the Website, by clicking on the “Book a workshop” button.
They will then proceed to the payment of the Training Program. At this stage, the Beneficiary must enter the promotional code and/or gift card code they received by email or indicated on the card in the field “I have a promotional code or gift card”. After validation, the value of the promotional code and/or gift card code is deducted from the Price of the Training Program.
The Beneficiary then receives an email confirming that the Training Program has been reserved.

Article 9: Cancellation of Training Programs

9.1. Cancellation of BWS Training Programs

The CIVB reserves the right to cancel a BWS Training Program when there is an insufficient number of participants, i.e. when the number of Orders for a particular Training Program is less than 60% of the number of places available.
The CIVB reserves the right to cancel a BWS Training Program in the event of unforeseen, unforeseeable or insurmountable circumstances, such as a BWS Tutor being unavailable due to illness.
In the event that the BWS Training Program is cancelled by the CIVB, the Member will be refunded the full amount of their Order. To book a new BWS Training Program, the Member must place a new Order.
In the event that the Member decides to cancel their BWS training program booking at least 15 days before it is scheduled to take place, they will be refunded the total cost of their Order. To book a new BWS Training Program, the Member must place a new Order.
However, if they decide to cancel after this time, the total cost of their order will be retained by the CIVB and cannot be applied to the cost of a later session. Members who attend only part of the session will not be entitled to a refund of any kind.

Article 10: Evaluation of the Training Program

At the end of each Training Program, a questionnaire will be sent to participating Members so that they can evaluate the quality of the Training Program according to several criteria.
This evaluation makes it possible to give the Accredited Tutor a satisfaction score ranging from 1 to 5, which will be visible on the Website. The review will be visible on the website subject to the Member’s authorization. Certain reviews may be selected from the website for promotional purposes or external uses, particularly social media. By submitting feedback, the Member authorizes its publication.

Article 11: Consumption of alcohol

Within the framework of their Training Programs, Members will be invited to taste Bordeaux wines. The CIVB understands the importance of informing Members of the risks associated with alcohol consumption, particularly for people taking medication or driving, in compliance with the French highway code.

Article 12: Intellectual property

The Website and each of its components, including, but not limited to, software, structures, infrastructures, databases and all types of content (text, images, visuals, logos, trademarks, etc.) used by the CIVB are protected by all applicable intellectual property rights.
All Users recognize and agree that the Website and all of its components, including all associated intellectual property rights, are the exclusive property of the CIVB. Any reproduction or representation, in whole or in part, of the Website or any of its components, without the authorization of the CIVB, is prohibited.
Similarly, the User shall refrain, without the prior written consent of the CIVB, from using, reproducing, adapting, modifying, creating derivative works, distributing, licensing, selling, transferring, publicly presenting, transmitting, sharing or otherwise exploiting the Website and all elements belonging to the CIVB.

Article 13: Commitments and responsibilities of Users

All Users understand and accept that they are responsible for accessing and using their Account.
The User expressly undertakes to:

  • comply with all applicable laws and regulations and not infringe public order, the morality or the rights of third parties and not to breach any legislative or regulatory provisions;
  • not allow any third party to use their Account;
  • not publish Content that is offensive, defamatory, disparaging, slanderous, contrary to morality, public order, or the rights of third parties, likely to harm the rights, reputation and image of the CIVB or other Users;
  • not use the Website in a fraudulent manner (e.g. a false Account or identity) and/or harm the interests of the CIVB, or other Users;
  • not assign or transfer in any way their Account to a third party;
  • provide the CIVB with all the information necessary for the proper performance of its services and to guarantee their accuracy;
  • to inform the CIVB in the event of any complication of any kind, or any problem with another User when using the Platform, Account or Services.
The User understands and accepts that the following is strictly prohibited:
  • any behaviour likely to interrupt, suspend, slow down or prevent the continuity of the Website;
  • any intrusion or attempted intrusion into the CIVB’s system;
  • any diversion of system resources from the Account and Website;
  • any action likely to burden the Website’s digital infrastructures;
  • any breach of security and authentication measures;
  • any act likely to affect the financial, commercial or moral rights and interests of the CIVB and other Users;
  • any breach of the TCs;
  • any copying and/or misappropriation of the CIVB’s digital infrastructure;
  • more generally any practice that represents a misuse of the Website for purposes other than those for which it was designed.
    Should the User fail to comply with these obligations, the CIVB reserves the right to immediately suspend their Account and access to the Website.

Article 14: Commitments and responsibilities of the CIVB

The CIVB cannot be held responsible for any temporary difficulties or failure to access the Website or Account arising from circumstances beyond its control, force majeure, or any disruptions in the telecommunications networks.
In any event, where the CIVB may be held responsible, its liability is limited to certain direct and foreseeable damages. For damages resulting from a breach by the CIVB, the compensation due to Users, in the event that their liability is directly incurred and proven, shall be strictly limited to the cost incurred by the User.
The Website may contain links to other websites and/or applications that the CIVB does not operate. The CIVB cannot be held responsible in any way for the content of such sites and/or applications, which are neither verified nor approved by it.

The CIVB cannot under any circumstances be held responsible for the content published by Tutors and in particular for the content of Third Party Training Programs, whereby the CIVB’s liability is limited to its role as an operator of the online platform.
The CIVB declines any responsibility related to the quality of the premises and wines available for tasting.

Article 15: Personal data

The CIVB attaches great importance to Users’ personal data and compliance with applicable rules, in particular (EU) Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR).
To learn more about the processing and security of personal data by the CIVB, Users may consult the CIVB’s Personal Data Policy on the Website.

Article 16: Miscellaneous

In the event that one of the clauses of the T&Cs is declared null and void by a change in legislation, regulation or court decision, this shall in no way affect the validity of the other clauses and compliance with the T&Cs.
Failure by the CIVB or Users to exercise the rights granted to them under the T&Cs does not constitute a waiver of the right to exercise them.

Article 17: Dispute settlements

17.1 Applicable law

The T&Cs are governed by and interpreted in accordance with French law.

17.2 Amicable resolutions

In the event of a dispute, Users and the CIVB shall undertake to seek an amicable resolution. In the event of a complaint, the User undertakes to contact the CIVB by email at the following address:

17.3 Competent jurisdiction

Users and the CIVB undertake to submit any dispute or controversy relating to the validity, interpretation, performance and/or termination of the T&Cs to the jurisdiction of the Bordeaux Court of Appeal.
Any dispute with a User acting in a professional capacity shall be submitted to the jurisdiction of the Bordeaux Trade Tribunal.

Legal notice

Site editor: The Conseil Interprofessionnel du Vin de Bordeaux (Bordeaux Wine Council - “CIVB”) is an organizing body created by the Law of 18 August 1948 amended by Decree 2016-915 of 4 July 2016.
Corporate headquarters: 1 cours du XXX juillet, 33075 BORDEAUX cedex, FRANCE
Telephone: + 33 (0)

Publishing director: Dominique Laroche

Directeur de la publication : Dominique Laroche

Hébergeur : La Société AWS, SARL au capital de 100 000,00 €, inscrite au registre du commerce et des sociétés de Nanterre sous le numéro 487 482 143
Adresse : Tour Carpe Diem, 31 Pl. des Corolles, 92400 Courbevoie

Photo credits: ©Louis Vizet
Website design: Leo Antares